Get Help Now!

1. Email

   An initial response to questions received during reference hours is usually provided within 4 hours. Users may expect a response within 24 hours at other times. (The service does not operate on days that the library is closed.) [more …]

2. IM with a Librarian - Are we online?

   IM us using our screen name AskBobst via Gmail Chat, Yahoo!, AIM, or MSN. This project has limited hours. If AskBobst is not online (the icon above is transparent), try one of the other reference options listed here. [more …]

3. Text us! 646-265-1342

   Send and receive text messages from your mobile phone.

   • All replies will be sent from our phone number, listed above.
   • If you do not receive a quick response via text message, please re-direct your question to one of our other service options listed above, such as email or instant messaging.
   • The service is provided to members of the NYU community free of charge, but wireless service providers may charge for sent or received messages, according to the terms of your individual plan.
     

4. Call us: 212-998-2500

   You will hear a menu that includes the following options:

   • information about the library's hours and access policies
   • talking with circulation staff about renewals, fines, recalling books, and related matters
   • asking quick questions about your research (available during reference hours)

    

   
   

Self-Help Options

• Top Frequently Asked Questions for Ask-a-Librarian

• Virtual Business Library FAQ

  The Business FAQ is designed to quickly and efficiently answer commonly asked business questions. New questions are added on an ongoing basis to keep up with the constantly changing world of business.

  You can access Business FAQ 24 hours a day at: http://faq.vbl.nyu.edu/recordList?library=nyu_business&institution=NYU

• Search BobCat to find out whether the library owns an item.

Other Contacts

• NYU Information Technology Services (ITS) Client Services Center

  The ITS Client Services Center is the "front door" to services and help from Information Technology Services, providing support for the NYU community in the use of computer, e-mail, dial-up, and Internet-related services, including NYUHome.

• Ask-a-Librarian @ NYU Law School Library

• Ask-a-Librarian @ NYU Medical Library

• Ask-a-Librarian @ NYU College of Dentistry Library

• Ask-a-Librarian at Mount Sinai School of Medicine, Levy Library